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TriMed Solutions is a medical software solutions provider specializing in electronic medical records (EMR) and practice management (PM) systems for small to medium sized medical clinics. We are an Authorized eMDs and Aprima Value Added Reseller.
Healthcare is our only business. We have chosen to partner with eMDs to deliver the best products available that automate a medical practice with a seamlessly integrated solution for both the front office and back office. By partnering with eMDs, we are able to offer our clients award winning products, the security of a top 5 healthcare software provider with the customer service of a small, customer focused solution provider.
Our founders bring a lifetime of experience to providing cost effective medical records management to small and medium sized medical practices. TriMed Solutions is most proud of our customer support and implementation services. We are confident that TriMed Solutions can provide the results you seek.
What is a VAR?
VAR stands for “Value Added Reseller”. VARs, like many small businesses, are the back-bone of the EMR industry. But not all VARs are alike; in fact, there are many types of VARs offerings vary widely from just software to full-service and turn-key. This is why selecting the right VAR is as important as selecting your next EMR.
For instance: Some VARs pay a small fee just to resell the software and then farm out services such as training, implementation and support to the direct manufacturer or even to another VAR. That sounds like it could get expensive. Why not just seek out “that other VAR” in the first place? Then, there are VARs that sell, support, customize and implement the software.
Then, there is Tri-Med Solutions.
We have carved out a niche of our own in the industry by providing our clients with a customized “fit” of solutions based on their needs analysis. We offer a consultative approach during the discovery phase of getting to know you, your practice needs, goals and future objectives to ensure optimal success and satisfaction not just for a year, or two, but through the life of your EMR. We don’t want to be your software vendor; we want to be your partner.
What’s in it for you?
We handle patches, fixes, upgrades, and expertise and yes, even an ear to vent to or a shoulder to cry on. Let’s face it! Change can bring about many emotions for a practice, which is why Tri-Med Solutions is set apart from the “others”. WE. GET. IT. Not long ago, we took to the market to select the best of the best in EMRs to bring Aprima to you! It’s the best decision we’ve ever made! Our goal is to earn that same sentiment from you about us. After all, we undergo rigorous training, countless number of tests, attend the latest and greatest in seminars, webinars, conferences, and stay abreast industry and federal regulation and requirements all for one reason and one reason only… bringing value to YOU. Tri-Med Solutions is about going beyond simply selling an award winning software platform, and we truly partner with our practices to give them top notch intangibles such as transparent, honest, and meaningful relationships as well as responsive, award winning on-going support.
So, maybe the question isn’t “Why a VAR” but rather, “Why not the Tri-Med Solutions experience?
We’re Passionate about our Customers
At TriMed Solutions, our passion for our customers drives our Customer Support excellence. Our clients continue to comment that we stand out from the crowd because our level of support is unmatched.
Our enthusiasm, together with our deep technical and industry experience, have earned us an outstanding reputation for prompt, effective responses to our clients’ needs. Our U.S.-based customer support team has on average more than 15 years of healthcare software background and IT experience.
Whether you have questions about using the system, seek an upgrade, or need technical assistance, we are here to assist you. We acknowledge all support requests and confirm all questions with a unique case number. Cases are tracked daily and worked in order of priority. If we can’t solve your case immediately, we’ll regularly update you on the progress of your case. You’ll also have online access to a real-time customer portal that allows you to check the status of your case at your convenience.
We even offer emergency after-hours support also available for critical situations.